Shipping & Returns

Shipping

We deliver across the United Arab Emirates. Here's what to expect:

• Processing time: 1–2 business days
• Delivery time: 2–5 business days
• Shipping cost: Calculated at checkout based on your location and order size
• Free shipping: Available on qualifying orders — check our current promotions

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

Returns

At Overlooked, we exist to solve problems — and a bad experience is a problem we take personally. 💡

We don't accept physical returns, but we promise to always make things right.

If something goes wrong, we've got you covered:

• 📦 Item arrived damaged? We'll send a replacement or give you a full refund
• 🚚 Package never arrived? We'll investigate and make it right
• ❌ Wrong item received? We'll sort it out immediately

Simply email us at support.overlooked@gmail.com within 30 days of delivery with your order number and a photo if applicable, and we'll take care of you — no stress, no hassle!

Please note:

• We're unable to accept returns for change of mind or incorrect size choices, so please double-check product details before ordering
• Refunds are processed within 5–7 business days once approved

Every product we carry exists because it solves a real problem. If it didn't solve yours, that's on us — just reach out and we'll make it right. 🙌

— The Overlooked Team