Refund policy

At Overlooked, we want you to be happy with your order. Because of the nature of our products, we do not accept returns for change of mind, so please review product details carefully before purchasing.

Damaged or Defective Items

If your item arrives damaged, defective, or not working as intended, we will provide a replacement or a full refund — at no extra cost to you.

To be eligible, you must:
- Report the issue to us on the same day your order is delivered
- Provide your order number and a photo or video showing the damage/defect
- Not have used or altered the product beyond initial inspection

Once we confirm your claim, we'll send a replacement or process your refund within 10 or less business days to your original payment method.

How to Report an Issue

Please include your order number, a description of the issue, and a clear photo or video of the damage/defect.

All Other Sales Are Final

Outside of the damage/defect case above, all sales are final. We do not offer refunds, exchanges, or store credit for change-of-mind purchases, incorrect size/color selection, or buyer's remorse.

Non-Delivery / Lost Packages

If tracking shows your order was never delivered, contact us within 10 days of the expected delivery date and we'll investigate with the carrier.

Refund policy

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